Frequently Asked Questions
Everything you need to know about your Elite Fitness journey.
What is the standard shipping time for gym equipment?
Standard shipping typically takes 3-5 business days for accessories and 7-10 business days for heavy equipment like treadmills or power racks.
Do you offer a warranty on heavy machinery?
Yes, all Elite Fitness heavy machinery comes with a comprehensive 2-year manufacturer warranty covering parts and labor.
Can I return apparel if it doesn't fit?
Absolutely. We offer a 30-day return policy for all unworn apparel with original tags attached for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's real-time monitoring portal.
Do you provide professional assembly services?
Yes, we offer white-glove assembly services for large equipment at an additional fee, which can be selected during the checkout process.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free financing options through Klarna and Affirm.